Holiday Bookings & Payments
- We are already looking ahead to the festivities that we will have over holiday's this year at the resort. We have seen an increased demand for bookings in general for 2022-2023. With a wait list that has started late spring, it is imperative that we confirm all bookings early so that those on our waiting list have time to make alternate plans for their pet.
All bookings between December 20th, 2023- January 2nd, 2024 must be a minimum of 7 days. Bookings less than 7 days are still required to pay the balance equaling 7 days.
If you currently have a booking with us here are some details to help you along with your booking this holiday. We are asking that all bookings with dates between December 15th to January 5th be confirmed for dates.
*A 50% deposit is is due at the time of booking.
The remainder of the balance is to be paid in full, on or before December 1st, 2023. Deposits can be made via email money transfer to info@kelownapetresort.ca (no password is required). Please include a reference number and your first and last name or pet name as a note on your email money transfer. For customers that wish to pay their deposit via cash, credit card or debit, we ask that you call between 12pm-3pm Monday to Friday to arrange for the payment over the phone. Bookings canceled before December 1st, 2023 will qualify for a refund or credit on file. Administrative/Cancellation fees for returns on deposits are 5% of the booking total. To avoid fees, you can leave your full deposit amount on your account to use for a future reservation. Cancellations after December 1st will not qualify for a refund or credit on file. The daily rate is charged from the day of entry up to and including the day of departure.
Please reach out to us if you have any questions regarding your booking. Please reach out to diana@kelownapetresort.ca if you have any concerns regarding our payment policy over the holidays.