Holiday Bookings & Payments
- We are looking forward to the festivities that we will have over holiday's this year at the resort. We have seen an increased demand for bookings in general this past year since Covid restrictions have come off. With a wait list that has started during the summer, it is imperative that we confirm all bookings early so that those on our waiting list have time to make alternate plans for their pet.
All bookings between December 15th, 2022- January 10th, 2022 must be a minimum of 7 days. Bookings less than 7 days are still required to pay the balance equaling 7 days.
If you currently have a booking with us here are some details to help you along with your booking this holiday. We are asking that all bookings with dates between December 15th to January 5th be confirmed for dates. A 50% deposit is is due on or before October 5th, 2022. The remainder of the balance is to be paid in full by December 1st, 2022. Deposits can be made via email money transfer to info@kelownapetresort.ca (no password is required). Please include a reference number and your first and last name or pet name as a note on your email money transfer. For customers that wish to pay their deposit via cash, credit card or debit, we ask that you call between 12pm-3pm Monday to Friday to arrange for the payment over the phone. Bookings canceled before December 1st, 2002 will qualify for a refund or credit on file. Administrative/Cancellation fees for returns on deposits are 5% of the booking total. To avoid fees, you can leave your full deposit amount on your account to use for a future reservation. Cancellations after December 1st will not qualify for a refund or credit on file. The daily rate is charged from the day of entry up to and including the day of departure.
Please reach out to us if you have any questions regarding your booking. Please reach out to diana@kelownapetresort.ca if you have any concerns regarding our payment policy over the holidays.