Holiday Bookings & Payments
- We feel it's very important to maintain the highest standard in care so over the holidays we simply book the suites that are available and do not add additional accommodations.
Due to high demand for spots over the holidays we are typically full for the holidays 4-6 months in advance. In order to hold a spot over our highest demand time of year a 50% deposit is is due at the time of booking to hold the suite for your pet. The other 50% payment for the reservation is due on or before December 1st, 2025.
Deposits can be made via email money transfer to [email protected] (no password is required). Please include a reference number and your first and last name or pet name as a note on your email money transfer. For customers that wish to pay their deposit via cash, credit card or debit, we ask that you call between 12pm-3pm Monday to Friday to arrange for the payment over the phone. Bookings canceled before December 1st, 2025 will qualify for a refund or credit on file. Administrative/Cancellation fees for returns on deposits are 5% of the booking total. To avoid fees, you can leave your full deposit amount on your account to use for a future reservation.
**Cancellations after December 1st will not qualify for a refund or credit on file. The daily rate is charged from the day of entry up to and including the day of departure.
Please reach out to us if you have any questions regarding your booking. Please reach out to [email protected] if you have any concerns regarding our payment policy over the holidays.