Holiday Bookings & Payments
We are very much looking forward to the holidays this year at the resort. We have seen an increased demand for bookings during the holiday season this year. With a lengthy wait list, it is imperative that we confirm all bookings early so that those on our waiting list have time to make alternate plans for their pet.
We do not increase occupancy or add crates or extra accommodations for more pets at our resort during the holidays. We simply book the number of guests that fill each suite at the resort so that all guests with us continue with our first class care and calmer environment that they are accustomed to.
If you currently have a booking with us here are some details to help you along with your booking this holiday:
We ask that email money transfers sent for payment include your first and last name, your pets name or the booking reference number. We do also accept payment by credit card over the phone or debit or cash in person. The best time to reach us over the phone for credit card payment is between 12pm-3pm daily.
If for some reason you do need to cancel, we will offer a refund minus 10% of the booking total up until midnight December 14th, 2021. Bookings cancelled after December 15th are not being offered a refund but we may offer a credit on file if 48 hours notice is given and we are able to fill that spot with another guest.
Please reach out to diana@kelownapetresort.ca if you have any concerns regarding our payment policy over the holidays.
We do not increase occupancy or add crates or extra accommodations for more pets at our resort during the holidays. We simply book the number of guests that fill each suite at the resort so that all guests with us continue with our first class care and calmer environment that they are accustomed to.
If you currently have a booking with us here are some details to help you along with your booking this holiday:
- We are asking that all bookings with dates between December 15th to January 5th be confirmed for dates and paid in full by December 1st, 2021.
- All bookings between December 15th, 2021- January 10th, 2021 must be a minimum of 7 days. Bookings less than 7 days are still required to pay the balance equaling 7 days.
We ask that email money transfers sent for payment include your first and last name, your pets name or the booking reference number. We do also accept payment by credit card over the phone or debit or cash in person. The best time to reach us over the phone for credit card payment is between 12pm-3pm daily.
If for some reason you do need to cancel, we will offer a refund minus 10% of the booking total up until midnight December 14th, 2021. Bookings cancelled after December 15th are not being offered a refund but we may offer a credit on file if 48 hours notice is given and we are able to fill that spot with another guest.
Please reach out to diana@kelownapetresort.ca if you have any concerns regarding our payment policy over the holidays.