To our valued customers,
Due to ongoing COVID-19 related issues, the Kelowna Pet Resort has put extra measures in place for safe social distancing, pet handoffs, and we have made modifications to some of our services currently offered at this time.
As of June 1st, 2020:
We are proud of the understanding of our staff and our wonderful customers as we navigate this new way of life. We are excited to welcome you and your pet to our property and appreciate your continued support with these changes.
We love our amazing team and all of our furry friends at The Kelowna Pet Resort and we are thankful to be offering our services again!
Please call 250-861-5155 or email info@kelownapetresort.ca with any questions that you may have and we will get back to you as soon as we can.
Stay healthy and be safe!
The team at the KPR
Due to ongoing COVID-19 related issues, the Kelowna Pet Resort has put extra measures in place for safe social distancing, pet handoffs, and we have made modifications to some of our services currently offered at this time.
As of June 1st, 2020:
- There will be limited times available for drop-off and pick-up. Daycare and grooming services will have their own scheduled drop off times and pick up times. Boarding drop off times and pick ups are established during the booking process on a case by case basis.
- We are currently no longer accepting leashes, collars, or harnesses to be kept with us during your pet's stay. You will keep your leash with you and bring it for hand-off and to collect your pet. We have installed a new safety gate at the side of our main building. At the time of your arrival our staff will welcome you outside at your car and instruct you on how we we will be handling your pet. This is done on a case by case basis depending on the service you are seeking.
- We will NOT be giving tours inside any of our buildings until further notice
- Our front lobby will remain closed to the public until further notice.
- We are not accepting cash payments until further notice. We do accept VISA, Mastercard, Debit, over the phone or in person. We also accept email money transfers.
We are proud of the understanding of our staff and our wonderful customers as we navigate this new way of life. We are excited to welcome you and your pet to our property and appreciate your continued support with these changes.
We love our amazing team and all of our furry friends at The Kelowna Pet Resort and we are thankful to be offering our services again!
Please call 250-861-5155 or email info@kelownapetresort.ca with any questions that you may have and we will get back to you as soon as we can.
Stay healthy and be safe!
The team at the KPR